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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janet CAMERON

September 12, 2025

5  out of  5
rating by Janet CAMERON
"Everyone is so kind, sweet, friendly and knowledgeable!!! Always helps in an instant. Totally reliable. Fast fast service. Meets all my auto and home owners insurance needs. Only insurance company you will ever need!!!!"
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Arianna Maldonado

September 11, 2025

5  out of  5
rating by Arianna Maldonado
"Ryan attended me and my mom, was patient and clear. Highly recommended"
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Amy Hawkins

September 5, 2025

5  out of  5
rating by Amy Hawkins
"Very kind and detail oriented. Loved the rate."
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Paul Tomko

September 3, 2025

5  out of  5
rating by Paul Tomko
"Rachel at this office was the most effective and efficient representative I have ever met. She truly worked tirelessly to secure the proper coverage and throughly reviewed every option for me. Thank you so much."
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Joan Horvath

August 27, 2025

5  out of  5
rating by Joan Horvath
"I really needed to change my auto insurance, but dragged my feet for a year. I didn't want to deal with what I had in the past. Only interested in doing a transaction and not caring about my situation, needs or wants. That is until Andrew Desrosiers from the Independence office responded to an internet ad I filled out. He was pleasant, knowledgeable, but most of all listened to my concerns. Andrew gave me a quote and I was in shock. He made changing policies so smooth and easy. The money I am saving is great and still getting the full coverage I need."
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kelly windelspecht

August 21, 2025

2  out of  5
rating by kelly windelspecht
"Was great for years until they sent a person on my property took pictures then wanted me to remove trees around my house . They were the same trees that were there the 5 years earlier when I bought the house that they had no problem with . Then they cancelled my policy . Would have cost about 20 k to do what they wanted I live in the country . Worst part they didn't seem to care when I had to cancel my 5 other policys. Said just call when you get someone else. Unreal"
We responded:
"I certainly appreciate your years of partnership and loyalty to our office, Kelly. I'm sorry we could not renew your policy due to the trees. If you would like a 2nd opinion and contractors who may be able to assist you, please let me know and I would be happy to relay some names to you. Thanks, Scott"
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Jacob M

July 18, 2025

2  out of  5
rating by Jacob M
"I had a unique situation that had me looking for insurance on a car that I purchased that very little insurance companies finance. I went online and got a quote through State Farm. The rates were reasonable and I would have probably purchased on that alone. However what set them apart from others around the same price was Ryan. I'll be honest, I hate doing phone conversations or handling anything out of the digital space as phone calls require coordination and both parties being free. That being said I was excited to chat with Ryan because I was able to explain some details that you just can't get with an online quote, such as that I'll only use the vehicle during certain times of the year and others it will be stored. He was able to walk me through policy changes and options. The best part was (and normally I hate being upsold) he was able to articulate that bringing home and auto made a significant decrease in my overall spend and also gave me a single source of bills, contacts and so on. Overall I was over impressed with my experience with Ryan and would recommend him to anyone, even those who hate being on the phone, to have a convo when checking out new policies. Thanks again Ryan - pleasure working with you. Update: Totally got hosed when renewal time came. Switched insurance quickly."
We responded:
"Thank you for your thoughtful review, Jacob! We're glad to have Ryan on our team and I'm thrilled to hear you had such a positive experience setting up your policies with him....most people do! We all look forward to working with you! "
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Brittany Kemp

July 16, 2025

5  out of  5
rating by Brittany Kemp
"Very satisfied with my experience. Thank you to Andrew D for finding me the perfect life insurance policy that fits my current & future needs. The process was quick & painless, and I was able to save even a little more by paying the annual rate in full! Thanks again for providing me with protection & peace of mind, at a reasonable rate, so I may go through life with one less worry!"
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Jan Thomas

July 10, 2025

5  out of  5
rating by Jan Thomas
"Very helpful agents. Much better than Geico so far, which I have used for years. Their renters insurance is twice as generous as Geicos and my car insurance was less also"
We responded:
"Thank you for your review of our office, Jan! Our team looks forward to working with you! Scott"
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Katie Finnegan

June 4, 2025

5  out of  5
rating by Katie Finnegan
"Just got set up with rental insurance, auto insurance, and personal item insurance with Bridget at this office. Would highly recommend! She is incredibly quick, kind, and easy to work with. Very happy with our new policies!"
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Yvonne Chmielewski

May 7, 2025

5  out of  5
rating by Yvonne Chmielewski
"Wonderful experience with Michelle helping us make a change - and save money at the same time!"
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Chris McClelland

April 26, 2025

5  out of  5
rating by Chris McClelland
"Scott’s office helped us easily combine policies we had across different State Farm agents and made it extremely simple. Wherever there were questions, Lizzie helped answer them in a timely manner and made the transition much easier than I would have expected"
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Ryan Craig

April 23, 2025

5  out of  5
rating by Ryan Craig
"Lizzie was awesome, gave me a good quote saving 1400 on homeowners insurance annually and about 180 per month on auto. She was patient with me too as i had some loose ends to wrap up so she followed up without being too frequent. I have no idea why others rates were so high through liberty mutual but canceled and hit up Lizzie in the same day and she had me initiated in less than 20 minutes from when I reached back out. Great customer service."
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Ed Yatsko

April 17, 2025

5  out of  5
rating by Ed Yatsko
"I’ve been with Geico since 2018. I have a 2016 Ford Fusion and a 2005 Harley Davidson Sporter. Andrew from the independence Ohio State Farm office is professional and friendly. I was paying $147.00 just for auto. Im currently paying alot less now for both auto and the Harley . I have no plans on leaving."
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Travis Mast

April 15, 2025

5  out of  5
rating by Travis Mast
"Rachel was excellent. She was very responsive and helped guide me to a lower payment. I must have sent her 10-15 emails asking for different quotes and questions and she always answered my questions promptly."
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Michael Crawford

March 10, 2025

5  out of  5
rating by Michael Crawford
"Ryan was very helpful and knowledgeable about my questions. He got me through the process very quickly and I appreciate his professionalism."
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Paula Spokane

March 6, 2025

5  out of  5
rating by Paula Spokane
"One of the reasons I am still with State Farm is because of Bridgett Ferrell. I have another carrier hounding me to change but because of the Bridgett, I have not decided to change. She is very knowledgeable, efficient getting back to you with emails and really cares about her clients. She is a Gem and you are lucky to have her working at State Farm. (Maybe she should be on the next commercial instead of Jake) lol Thank you!"
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Patrick Smith

February 20, 2025

5  out of  5
rating by Patrick Smith
"Ryan was my dude ! what a pleasure"
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Gina Naguib

February 17, 2025

5  out of  5
rating by Gina Naguib
"Great team. Very responsive and made the process very seamless and easy. They set up my account in no time. Very professional."
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Nina Rito

February 16, 2025

5  out of  5
rating by Nina Rito
"Rachel saved me over $1500 a year, combining my auto and home insurance! I didn't believe it was possible from past experience, but she really did it. Thank you Rachel for all your help and savings!"
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Meredith Graybill

February 14, 2025

5  out of  5
rating by Meredith Graybill
"Lizzie, who works for Scott, took the time to help me and get a great price plan for my daughter & I! I would recommend them for everyone! Thank you"
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Bob Hallen

February 6, 2025

5  out of  5
rating by Bob Hallen
"Rachel and her associates were extremely helpful in meeting my insurance needs. I was offered several choices to choose from, all of which my previous insurance agent could not compete with!"
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Anita

January 13, 2025

5  out of  5
rating by Anita
"Highly recommend! My family has been with him for many years. They are very quick to respond and help their clients with any questions. Wonderful to work with!"
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Jackie Brunner

December 23, 2024

5  out of  5
rating by Jackie Brunner
"Drew was very professional and easy to work with. He ensured my home and auto coverage would be the same when providing me with a quote for State Farm. Our family had been with our previous company for over 20 years but Drew made this a seamless transition for us and saved our family over $250 per month. The other members of his team were also very polite and helpful during the brief interactions I had with them. Thank you Drew!!"
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Russel Gretsinger

December 20, 2024

5  out of  5
rating by Russel Gretsinger
"Saving me close to $200 a month between home and auto. Drew is the man! I was willing to pay an extra $200 a month to be part of the Scott Francesangelo family. So saving money while doing so is the greatest Christmas gift I could've asked for"